1. Introduction
AIElevate Pte. Ltd. ("we," "us," or "our") operates RetainIQ, an AI-powered customer retention platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://opzrbqht.gensparkspace.com) or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Submit lead forms: When you request information, book a demo, or express interest in RetainIQ, we collect your name, email address, company name, and any other information you choose to provide.
- Apply for early access / MVP participation: For MVP users, we collect additional information such as company details, subscription metrics, and payment processor information (e.g., Stripe account data).
- Communicate with us: When you contact us via email, chat, or support channels, we collect the content of your communications.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries: Process demo requests, answer questions, and provide customer support.
- MVP communications: Send updates, invitations, and communications related to our MVP launch and early access program to approved participants.
- Product development: Understand user needs, improve our services, and develop new features.
- Marketing: Send promotional emails about RetainIQ features, updates, and offers (with your consent and opt-out option).
- Analytics: Analyze website traffic, user behavior, and service performance.
- Legal compliance: Comply with legal obligations and protect our rights.
4. Data Storage and Security
We store lead form data and MVP participant information in:
- Google Sheets: For lead management and early access tracking
- Email systems: For communications with prospects and MVP participants
- Stripe: For payment processing and subscription management (MVP users only)
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Third-party services that help us operate our website and deliver services (e.g., Google, Stripe, Calendly).
- Legal requirements: When required by law, court order, or to protect our rights and safety.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information (subject to legal obligations).
- Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link.
- Object: Object to processing of your data for certain purposes.
To exercise these rights, contact us at: [email protected]
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.
8. International Data Transfers
AIElevate Pte. Ltd. is based in Singapore. If you access our services from outside Singapore, your information may be transferred to, stored, and processed in Singapore or other countries. By using our services, you consent to such transfers.
9. Children's Privacy
RetainIQ is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: